Delivering 172% ROI Through Streamlined Automated Testing for a Specialty EHR Provider
The client is a leading specialty Electronic Health Records (EHR) provider offering solutions like customizable EHRs, Practice Management Software, and Patient Engagement tools.
The Need
The client required an efficient, scalable testing solution to handle their diverse offerings—EMR systems, patient portals, and patient engagement modules. With a growing customer base of small healthcare providers, the client needed to:
- Reduce implementation and regression testing time.
- Improve testing accuracy and prevent critical issues from reaching production.
- Optimize the onboarding process for new customers.
The Challenge
This unique business model presented several challenges:
- High Customization: Each customer required tailored testing strategies due to configurable templates.
- Time-Intensive Processes: Regression testing for new customers took at least a week, and onboarding stretched over several weeks.
- Manual Dependency: Entirely manual testing led to critical issues slipping into production, increasing customer dissatisfaction.
- Scaling Difficulties: The manual approach lacked the scalability needed for consistent quality across expanding environments.
These bottlenecks not only delayed customer onboarding but also added to operational costs, impacting the client’s growth and customer satisfaction.
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