[Case Study] How our Managed Services improved availability for a payment platform
The customer is a leading provider of healthcare payment solutions in the United States.
The Need
The customer lacked a mechanism to track incidents before they could cause damage and this, along with the delay in payment processing times, meant that their customers were dissatisfied and had longer wait-times for payments to be made.
HealthAsyst Approach
- 24×7 application support with capacity to handle up
to 700 tickets a month - Acquired the ability to process payments worth $4.29
billion per month, without any disruptions, thanks to
advanced monitoring capabilities - SLA-based L1, L2, and L3 support