[Case Study] How our Managed Services improved application availability for a patient engagement platform
The customer is a healthcare technology company
specializing in digital solutions for patient engagement in
the ambulatory space.
The Need
A highly customizable platform requiring both clinical
and technical expertise to support
• Complex troubleshooting with minimum six 3rd party
integrations per implementation
• Deployed in a dynamic environment with high churn,
needing Practices to support continuous training
HealthAsyst Approach
- Developed and documented Standard Operating
Procedures - Implemented an integrated tool-based support system
with dashboards for proactive monitoring
• Optimized processes to provide an integrated, SLA-based L1, L2, and L3 support
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