Does it pay to have a dedicated product support team?
Having your product team double hat as an application support team is great as far as resource utilization is concerned and for setting accountability, i.e., "what you broke, you fix’.…
Expert Series – Looking beyond the pandemic: Innovations that are changing healthcare delivery
Since the pandemic struck, there has been a quest to find new ways to deliver healthcare. Innovation was imminent to find a cure for this deadly virus and change business…
It’s time Medical Device Vendors looked beyond devices
From advanced tumor detectors to artificial joints to remote surgeries, the medical device industry is at the cutting edge of innovation, research, and development. Not surprisingly, the industry's global market…
How automation can help close care gaps
The role of quality metrics as being the primary drivers of value-based outcomes cannot be challenged. Clinical Quality Measures help healthcare providers and payers understand, compare, and track the quality…
Improving payment collections with the power of automation
First, let's get the truth straight. Patients' expectations of payments are being molded by their experience with other industries such as e-commerce. Everyone today expects an Amazon-like payment experience -…
Improving Medication Adherence with Cost-Effective Automation
Stacey is 71 years old. She lives alone in Alabama, Georgia. She was diagnosed with Diabetes Mellitus 7 years ago and is on multiple medications for the condition. Lately, she's…
Responding to the remote patient
“In the middle of difficulty lies opportunity.” Albert Einstein is less known for this quote than his theory of relativity. The COVID19 pandemic has completely transformed the way many businesses…
Legacy Modernization 101 – Part 2
In the first part of this blog series, I discussed the perils of running your business with legacy systems. We also considered the various Cost and Risk aspects that are…
Debating the bone of contention – Scrum Series – Part 1
You might have often heard a Scrum master ask “Story points are not equal to time?” Why does this question arise? Consider a situation where two Scrum teams working on…
ONC 2015 Final Rule: It’s time to comply with Certification for Assurance
While talking to some of our customers who we had helped achieve the ONC 2015 certification, we realized there is a sense of relief that the deadlines for ONC 2015…