How Digital Patient Engagement Solutions Improve the Patient Experience
Digital patient engagement in healthcare has proved to be a game-changer for effective practice management and enhancing patients’ experience. Gone are those days when conventional patient engagement methods were used to manually fill out forms, schedule appointments, and manage patient-staff communication. By leveraging digital patient engagement solutions, healthcare practices can improve patient-provider relationships, reduce manual work for the staff, and keep patients better informed about their care.
What is Digital Patient Engagement?
Digital Patient Engagement uses modern, everyday technologies to involve patients and connect with them actively. By using secure messaging and devices like mobile phones, kiosks, and handheld devices, practices can strengthen every interaction during the care journey – from scheduling, patient check-in, patient payments, appointment reminders, and communication. They provide a notable ROI by lowering operational costs and improving staff productivity. Needless to say, digital patient engagement tools are indeed the need of the hour.
Now, let us delve into why practices should consider implementing a digital patient engagement solution.
It helps improve patient satisfaction:
By offering convenient digital channels that patients can choose from and providing a faster check-in experience, practices can improve patient satisfaction. And happy patients are more likely to refer your practice to friends and family.
Ensures patient activation:
Studies have shown that highly activated patients are more involved in their health and have better health outcomes. By providing convenient digital tools to facilitate self-scheduling, one-on-one easy communication with the staff, faster check-in, and easy payments, practices have higher chances in providing better care at lower costs.
Ensures better patient care even with a small team:
Do you need more budget to hire more employees? A digital solution can help fill the gaps. With digital engagement tools, you’re not just providing patients with a convenient experience they deserve but also doing all this without burdening your staff. By eliminating manual work, your staff can boost their productivity drastically and deliver quality patient care even with a smaller team.
Enhances staff satisfaction:
A seamless digital patient engagement platform relieves staff of mundane, repetitive work. By minimizing stressful situations, practices can keep their staff happy, which ultimately helps them in creating better patient experiences and healthy patient interactions.
Patient engagement is not a singular concept but encompasses patient activation and various interventions to enhance the overall patient experience. This digital approach boosts practice efficiency, reduces costs, and enhances healthcare satisfaction ratings. By adopting a simple and effective digital solution, practices can create a unique and customized patient journey, resulting in higher outputs.
6 Digital Patient Engagement Solutions to Engage Patients, Improve Efficiency
- Preferred Check-in Modes:
With the advent of digital patient engagement in healthcare, both physical visits and remote care have become a breeze. One-click access to the internet and the proliferation of mobile devices have completely revolutionized the patient check-in system. Patients can complete their registration forms even before visiting the practice by using pre-registration. And when they arrive at the office, they no longer have to wait in queues before the front desk. Instead, they can opt for any method to check in and fill out their intake forms through handheld iPads, table-top systems, patient check-in kiosks, or a combination of the factors. This offers a simple, rapid, and ideal for both patients and staff.
- Appointment Self-Scheduling:
Scheduling an appointment is one of the most frustrating points for patients because of the constant phone tags and delays. This process is cumbersome and time-consuming even for the staff. With self-scheduling, patients can simply use a link to schedule an appointment based on the available slots. Such convenience will also help practices optimize their schedules and minimize no-shows effectively.
- Automated Appointment and Payment Reminders:
With an integrated patient check-in software, the staff can automatically send patient appointment reminders to cut down on no-shows and potential revenue loss. Actionable reminders also help in receiving confirmation, request for cancellation, and rescheduling, all with minimum cost and effort.
Moreover, ditch manual processes of payment follow-ups that eat into your financial outcomes and exert more pressure on your staff. Adopt automated text and email payment reminders to nudge your patients to pay on time.
- Secure Communication Tools:
Streamline effortless communication between patients and staff with a HIPAA-compliant tool. This will ensure the secure sharing of rich files, seamless patient-staff communication, real-time alerts for incoming messages, and the convenience of chatbot assistance to guide patients.
- Patient Broadcast:
Using manual tools to communicate to a large patient population drains time, cost, and staff productivity. With broadcast messaging, practices can send quick updates to patients from appointment delays, office closures due to weather, new services, and other updates in no time through various mediums, be it email, SMS, or both.
- Automated and Customizable Patient Surveys:
Send automated and customized patient satisfaction surveys based on their location, provider, or organization to understand their perception, measure their experience, and introduce improvement strategies.
Key Takeaways:
It goes without saying that digital patient engagement tools are a must for any healthcare practice that wants to gain and keep a competitive edge. By effectively integrating a tailored solution that matches practices’ needs, you can fill operational gaps and ensure a better patient experience. Choose a solution that offers everything from digital patient check-in, payment, and engagement tools, all under one platform like CheckinAsyst.
So why wait? Schedule a demo with CheckinAsyst today to benefit from these tools and solutions. Transform your practice and make lives easier for patients and your staff.
