From Frustration to Convenience: 5 Ways Digital Solutions Can Improve Patient Engagement & Experience
Are your patients struggling to complete check-ins due to long lines? Are they frustrated by endless waiting times and mountains of paperwork? Do they miss appointments because they simply forgot? Fragmented communication may lead to gaps in care. And a bad patient experience has severe ramifications, including the most critical one—patients turning to other providers.
But here’s the good news: digital solutions are changing the game. With the right tools, healthcare providers can eliminate inefficiencies, create a seamless patient engagement and experience, and improve outcomes—all while boosting revenue.
In this blog, we’ll explore five ways digital tools transform patient engagement and experience throughout their care journey.
1. Simplifying Check-Ins with Digital Solutions:
Say goodbye to stacks of paperwork and long waits at the front desk. Digital check-in options make the process smoother and more convenient for everyone. Here’s how:
- Enable patients to pre-register via a link before their visit—no more longer wait times.
- Allow patients to avoid long queues by completing their check-in using kiosks or iPads at the provider’s office.
- Offer a QR code scanning option for patients to complete their check-in or confirm their arrival at the clinic.
2. Keep Patients Informed & Make Communication Easy:
No one likes last-minute surprises when it comes to healthcare. Digital tools ensure patients stay in the loop and have direct access to their providers.
- Appointment reminders via email and SMS help patients confirm, cancel, or reschedule with ease.
- Pre-visit instructions and post-care plans ensure patients are prepared for their appointments.
- Two-way messaging allows for quick, secure communication between patients and the staff.
- Broadcast messaging makes sharing health campaigns and reminders easy without adding extra work for staff.
3. Offering multilingual support to a diverse patient population:
A digital intake’s multilingual feature ensures inclusivity, enabling providers to serve diverse patient populations effectively. Patients can choose their preferred language to fill out forms in their native language.
4. Offering convenient payment options for patients:
With digital tools, practices can solve two payment challenges for the patients – easy ways to make payments and flexible options to reduce financial burden.
- Multiple payment options, including credit cards, card-on-file, cash, and checks.
- Convenient channels to make payments at any time and from anywhere using kiosks, POS systems, personal devices, and website option.
- Flexible payment plans for larger bills, giving patients easy ways to manage their expenses.
5. Measuring patient experience through automated surveys:
Want to know what your patients really think? Real-time surveys can help you gather valuable insights and improve the patient experience.
- Patients can share feedback during and after their visit.
- Customizable surveys help providers measure satisfaction and identify areas for improvement.
- Engaged patients mean a better experience for both them and your staff.
Real-World Impact: How Digital Tools Are Making a Difference
Still wondering if digital solutions actually work? Just ask Alaska Orthopedic Specialists:
- 70% reduction in patient wait times.
- 60% of patients complete registration before their appointment.
Here’s another success story from Cindy Papke, the Clinical Administrator at Memphis Neurology:
“With our previous intake tool, patients spent 30 minutes filling out forms, and then our MAs had to document everything manually—it just didn’t make sense. Switching to CheckinAsyst has not only saved us time and resources but has also greatly improved the overall experience for both our patients and staff.”
Visit CheckinAsyst at Booth #2217
We’re thrilled to be part of ViVE 2025 and can’t wait to show you how CheckinAsyst is transforming the patient journey. Whether you’re looking to modernize your intake process, improve payment collections, or leverage analytics for better outcomes, we have the solutions to help you succeed.
Want to explore these digital tools? You can see CheckinAsyst live at Booth #2217 in ViVEvent. Book your meeting with us today and get ready to explore the future of healthcare at ViVE 2025. See you in Nashville!
